Refund policy

Refund & Return Policy

Last Updated: October 18, 2026

At Superchill Cart, customer satisfaction is important to us. We are committed to providing quality products and a transparent shopping experience.

Please review our Refund & Return Policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

- The product must be unused and in the same condition in which it was received.
- The product must be unopened, with its original packaging and seals intact.
- All original labels and packaging must be included.
- You must provide a valid receipt, order confirmation, or proof of purchase.
- The return request must be submitted within 30 days of delivery.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team.

Email: superchillcart@gmail.com

When submitting your return request, please include:

- Your order number
- Your full name
- The email address associated with your order
- The reason for requesting a return
- Photographs of the product, if applicable

Our team will review your request and provide further instructions.

Return Address:

Superchill Cart
827 6th Avenue
New York, NY 10001
United States

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Important: Items returned without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

We carefully inspect and package orders before shipment. However, if you receive a damaged, defective, or incorrect product, please contact us immediately after receiving your order.

Email us at superchillcart@gmail.com with:

- Your order number
- A description of the issue
- Clear photographs of the product and packaging

Our customer support team will evaluate the issue and work toward an appropriate resolution, which may include a replacement or refund.

4. Non-Returnable Items

For product safety, hygiene, and quality assurance, certain items may not be eligible for return.

These include:

- Products that have been opened or used
- Products with broken or missing safety seals
- Items that are not in their original condition
- Products damaged due to improper handling after delivery
- Items returned without prior authorization
- Sale or clearance items
- Gift cards

For hygiene and safety reasons, opened or used CBD vape products, vape liquids, and similar consumable products are generally not eligible for return unless they are defective, damaged, or incorrect.

If you are unsure whether your item qualifies for a return, please contact our support team before shipping it back.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

5. Exchanges

If you would like to exchange a product, the fastest way is to request a return for the original item.

Once your return has been approved, you may place a separate order for the replacement product.

All exchanges are subject to product availability and our return eligibility requirements.

6. Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved:

- The refund will be issued to your original payment method.
- Refunds will be processed within 10 business days.
- Your bank or credit card provider may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

superchillcart@gmail.com

7. Return Shipping

If your return is accepted, our team will provide a return shipping label and instructions for sending the product back.

Please follow the instructions provided by our support team to ensure your return is processed correctly.

Do not send products to our return address without receiving prior authorization.

8. European Union – 14-Day Cooling-Off Period

If merchandise is shipped to a customer within the European Union, applicable consumer protection laws may provide a 14-day right of withdrawal.

Where this right applies, customers may cancel or return eligible purchases within the legally prescribed period.

Certain sealed products may be excluded from withdrawal rights once unsealed for health protection or hygiene reasons, where permitted by applicable law.

Nothing in this policy limits mandatory consumer rights under applicable laws.

9. Contact Information

If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact us.

Superchill Cart

Customer Support: superchillcart@gmail.com

Return Address:
827 6th Avenue
New York, NY 10001
United States

We appreciate your trust in Superchill Cart and are committed to providing a reliable and transparent shopping experience.